Building Instant Rapport with Your Clients

Effective distance communication can be a difficult task.  Let’s take a look at how you can adapt traditional communication techniques for use on the web and begin establishing instant rapport with your clients.

Have you ever sat on one end of a phone or inbox and wondered what was going through your client’s head on the other end? Have you ever met someone and thought to yourself, “I don’t know what it is, but there’s just something about this person that I really like?”

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Conducting Collaborative Design Sessions – Part 3: Facilitate

Clients and users need guidance when contributing their design ideas. Part 3 of this series will prepare you for the challenges inherent in facilitating collaborative meetings.

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Conducting Collaborative Design Sessions – Part 2: Inform

Getting the most out of your users requires that you take the initiative. In Part 2 of this series, you’ll learn how to begin your design session in a goal-oriented manner.

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